Privacy Policy
Effective Date: July 3, 2025Venel (“Venel,” “we,” “us,” or “our”) is committed to protecting the privacy and security of visitors to our website (www.venel.com) and users of our marketing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including data collected through our use of third-party call tracking and messaging services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and other contact details you voluntarily provide.
Communication Data: Information related to phone calls and text messages sent to tracking numbers managed by Venel on behalf of our clients, including call recordings, transcriptions, and message content.
Usage Data: Information about how you interact with our website and services, such as IP address, browser type, device information, and referring URLs.
Client Data: Information provided by our healthcare clients as necessary to deliver our marketing and communication services.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and messages sent to tracking numbers.
Provide marketing, communication, and analytics services to our healthcare clients.
Improve our website, services, and user experience.
Comply with legal and regulatory requirements.
Disclosure of Your Information
We may share your information with:
Healthcare Clients: Information from calls and texts to tracking numbers may be shared with the relevant orthopedic practice or healthcare provider for follow-up and service improvement.
Service Providers: We use third-party vendors, such as CallRail, to facilitate call tracking, messaging, analytics, and other business operations.
Legal Compliance: We may disclose information as required by law, regulation, or legal process.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Choices
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our messages or contacting us directly.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Venel
Info@Venel.com
888-685-1985